Prioritize workloads for quick response times.
Organize tickets into queues.
Set weighting rules so that each ticket is responded to optimally.
Add Knowledge Base articles to answer common questions.
Evaluate productivity with informative reporting tools.
Easily customizable for your business needs.
Incoming tickets are automatically prioritized and sent to the best agent.
Easily share tickets with product experts or localization specialists.
Give your customer service agents tools to help fix user problems.
Assign agents to queues based on their specialties.
Agents will always be working on the most important ticket.
Organizes email, phone and chat tickets in one place.
Track communication between team members.
Enables easy search of the history of customer service inquiries.