Brisk Support has always committed to respecting privacy and keeping personal data safe, in line with the EU General Data Protection Regulation (GDPR) and our customers’ expectations.
The General Data Protection Regulation (GDPR) is a legal framework that has been in effect since May 25, 2018. It provides European Union residents with greater transparency and control over their personal data by establishing standards for organizations that collect or process personal data.
The provisions of the GDPR apply to any organization that processes personal data of residents in the European Union, regardless of whether the organization has a physical presence in the EU. At Brisk Support, we have made GDPR a priority for all our users including non-EU users as protection of user privacy and personal data is very important to us.
We are fully committed to GDPR and have published updates to our Privacy Policy and Terms of Service. The changes reflect the increased transparency requirements of the GDPR.
We have established a privacy policy that describes: Our users’ privacy rights and how to exercise them How we collect, use, share, and protect personal data How we use cookies and other tracking technologies We are also committed to support and provide guidelines for data protection compliance through a framework of standard policies and procedures.
Programs, projects, and processes at Brisk Support are aligned to Privacy Principles right from the inception of an idea or project, thereby supporting Privacy by Design and Default principles.
Brisk Support allows users to delete all customer and agent data permanently. This includes customer/ agent profiles, tickets, discussions, charts, ratings, articles, and calls.
Brisk Support allows users to export request their data by emailing support@brisksupport.com
Brisk Support provides users with the ability to update and rectify any information within the Brisk Support application.
These are just a few of the steps we’ve taken to protect you and your data under GDPR rules. We continue to actively monitor regulatory guidance and interpretations of key GDPR requirements to make sure we stay current with all legal requirements and privacy best practices. If you have any questions about your rights and compliance, please contact us at support@brisksupport.com