Automatically Create Support Tickets from your Gmail Account

Step 1: Enable POP3 access for your Gmail account

1. Log into your Gmail account: Go to Gmail and click on Sign In
2. Click on the gear icon to access your Settings
3. Select one of these options
• Enable POP for all mail (even mail that's already been downloaded)
• Enable POP for mail that arrives from now on
4. Click the Save Changes button
5. To keep your emails in Gmail also, make sure to select how to handle messages that are accessed with POP from the following options
• Keep Gmail's copy in the Inbox
• Mark Gmail's copy as read
• Archive Gmail's copy
• Delete Gmail's copy

Step 2: Enable "Less secure app access" for your Google Account

1. Go to myaccount.google.com/lesssecureapps
2. Set Allow less secure apps to ON

For more information on Google's policy for this step, please visit Google Support.

Step 3: Configure Brisk Support to check your Gmail email

1. Log into Brisk Support and go to the Account Settings page
2. Under POP3 Access, click on Add New POP3
3. Enter pop.gmail.com:995 in the POP3 server box
4. Enter your full Gmail address in the Email address box (ie user@gmail.com and not just user)
5. Enter your Gmail password in the Email password box
6. Enter how frequently, in seconds, you’d like Brisk Support to check your Gmail account in the Polling interval box
7. Click Save POP3 Details